Bloodying and Dragging Paying Customers: The United Airlines Fiasco
This is one way to “re-accommodate” a paying passenger:
@united @FoxNews @CNN not a good way to treat a Doctor trying to get to work because they overbooked pic.twitter.com/sj9oHk94Ik
— Tyler Bridges (@Tyler_Bridges) April 9, 2017
I have no fascinating commentary on this story other than to note that the free market often beats government force. Here, an airline was overbooked — well, not exactly overbooked, as they needed the seats to fly four crew members to another city — and rather than offering an amount sufficient to motivate people to voluntarily give up their seats, they called in the cops. Today, as of this writing, the stock is plunging 3%. That’s $675 million in market capitalization. Even if the stock recovers, there’s the lawsuit and the reputational damage to consider. That alone should easily add up to millions of dollars.
Offering $1000 or $1500 to give up a seat looks better and better, huh?
UPDATE: Cross-posted at The Jury Talks Back. I was rushed this morning and didn’t make the cross-post.