How Are Google and Its Related Services and Products Looking After the Company’s Rank Mistreatment of Ann Althouse?
When I was having all those outages a while back, a friend suggested I return to Blogspot (which is where I started). He actually cited Ann Althouse’s experience as a positive. And until today, that seemed like good advice.
Now that they have shown that they can simply mark your blog as “spam” and whisk it away from you without notice . . . I don’t think I’ll be going back.
I think I know how Ann feels. I had my domain stolen once by 1&1. The level of corporate “fuck you” attitude from 1&1 was very similar to what Ann is experiencing today. By the way, this is about the level of service I have gotten when I have submitted a request to join Google Ads. I simply get a rejection — and when I ask for an explanation, I get nothing.
Twisting the knife, the “support” person called “nitecruzr” apparently said:
“I’m going to treat you with courtesy and patience, as I ask Blogger to review your blog. This is in spite of your huge blog with over 20M posts and over 25M visitors a day – not because of that.”
In spite of? What?
Not only has that quote been deleted from the support thread . . . they’re already trying to wipe evidence of this off Google.
Moments ago I searched the phrase:
“Ann, I’m going to treat you with courtesy and patience, as I ask Blogger to review your blog. This is in spite of your huge blog with over 20M posts and over 25M visitors a day – not because of that.”
The search showed the quote in a number of places, including at this link (Ann’s support thread) from which it has been removed, but also at the Save Althouse’s Blog Facebook page and elsewhere. I followed the link to the Facebook page, and when I hit the back button . . . all the links were gone.
Now the only result I see is my blog.
I’m not going to lie. I find that creepy.
[UPDATE: I think I figured it out. The problem was that one search started with the word “Ann” and the other didn’t. I note that the search without “Ann” still shows that the phrase was used in the support thread, and has been removed. So I still wouldn’t put it past Google to cover their mistakes . . . but I can’t prove it’s happened. Sorry for the false alarm.]
One comment I still see at the support thread, but can’t find any context for:
Shoot – can’t you find at least 200 faithful readers?
I’m not sure what that means, but it is dripping with hostility. Plus he keeps talking about how she can appeal it, ONCE! — but after that she has zero recourse and can basically go to hell.
If all this has nothing to do with her union coverage I’ll eat my hat.
Someone needs to find out who “nitecruzr” is. I suggest using a different search engine than Google. They (or he) may have wiped that information clean.
In unrelated (not really!) news, Google has introduced a new gadget today, which Aaron discussed earlier: the Google Chromebook. It’s like an iPad — only without the hard drive! What a great idea that seems like today! You simply access all your stuff through the cloud. Unless . . . the cloud goes down. Like Blogger did. Or the Playstation Network did. Or . . . they decide that all your data is spam, perhaps because they don’t like the political content of your data, and tell you that it has all been removed without notice and there is one appeal which you will lose and that’s it.
Yeah, no thanks to that either.
Google is not helping itself today. If nitecruzr still has a job tomorrow, that company is doing something very wrong.
UPDATE: Someone finally came on the thread and told Ann they’re working on getting it back. OK, fine — I sort of expected that would happen. But they still need to address the incredible rudeness of this nitecruzr guy. They deleted his comment about the 200 readers — but not before I got this screenshot:
If so, that is good reason to get the hell off of Blogspot.
UPDATE x3: Dustin found the Bing cache for that comment nitecruzr made. Screenshot:
That “don’t attack here” link goes here, to a post where nitecruzr explains that “Justice Is For The Poor And The Weak – And Blogger Justice Is For The Owners Of Small Blogs.” Well, yeah. It’s also for the owners of larger blogs, too.
I get the impression that nitecruzr got upset that Ann pointed out that she has a blog with a large readership — and treated her worse as a result. In other words, his veneration for the right of small blogs leads him, not to improve service for those blogs, but to equalize matters by giving equally shitty service to the larger blogs.
Well done, Google. Well done indeed. Where can I buy my Chromebook now? Yes, I’m kidding.
UPDATE x4: Apparently the Amazon Affiliates program is not the issue, since Blogger is specifically integrated with Amazon Associates. Thanks to Dustin.
UPDATE x5: I have the full story including all deleted bits of the Google employee’s abuse towards Ann, here.