Patterico's Pontifications

11/18/2018

Chipotle Fires Manager for Refusing to Serve a Food Thief Whose Phony Racism Claim Went Viral

Filed under: General — Patterico @ 12:09 pm



This tweet has gone viral. Chipotle wants the black guys to pay before their food is made. The white guy gets to have his food made before paying. Clear and convincing racism, right? Mob them, right?

The company has done what companies do in this situation: cave to the viral mob and fire the offending employee:

A manager at a St. Paul Chipotle was fired this week after a video went viral of employees refusing to serve five black men and asking them to prove they could pay before taking their order.

Masud Ali, 21, said he and friends were told they couldn’t be served Thursday night at the eatery on Grand Avenue and were accused of being customers from an earlier night who weren’t able to pay for their meal.

“It sounded really racist — the way she said it was racist,” Ali said Friday. “She asked for proof of income as if I’m getting a loan.”

In a statement, Chipotle said it conducted a “thorough investigation,” and talked with police officers who were called to the restaurant, as well as employees.

“Regarding what happened at the St. Paul restaurant, the manager thought these gentlemen were the same customers from Tuesday night who weren’t able to pay for their meal. Regardless, this is not how we treat our customers and as a result, the manager has been terminated and the restaurant [staff] has been retrained to ensure something like this doesn’t happen again,” the statement said.

The video, which includes language some may find objectionable, was posted to Twitter, and has been retweeted more than 20,000 times.

On Saturday, Chipotle clarified its policy and explained why it fired the manager: “We don’t ask customers to pay for their meals prior to making them in our restaurants. The manager should have made their food and withheld giving it to them until they paid for it.”

Just one problem: the manager was almost certainly right. The fella is a convicted thief with a history of boasting on Twitter about “dining and dashing”:

Hours after the video went viral, Twitter users began to scour Masud’s Twitter page, and posted photos of some of his previous tweets.

“Dine and dash is forever interesting,” Masud posted in 2015. He has since deleted the posts.

Masud Ali 1

Masud Ali 2

Another post read: “Guys we’re borrowing food… that’s it. And if the lady tries to stop you at the door don’t hesitate to truck the sh– out of that bi—.”

Masud, who records show is on probation for theft, declined to comment to the Miami Herald on Sunday.

Masud Ali 3

I don’t know enough about employment law to know if the fired manager has a case, but if so, I hope the manager sues Chipotle and recovers big. I hope Ali is prosecuted. And I hope people reading this story consider other establishments besides Chipotle, and let Chipotle know why.

66 Responses to “Chipotle Fires Manager for Refusing to Serve a Food Thief Whose Phony Racism Claim Went Viral”

  1. What a world. Everyone gets 15 minutes of fame – no one said it would be good.

    felipe (023cc9)

  2. I think the possibly Somali Mr. Ali is trying to appropriate “stereotypical 6 letter word” from the true ‘gahs.

    urbanleftbehind (7b3112)

  3. Maybe it would have been better to demand the customer pay for the previous meal. This way, the manager was trying to have it both ways – it was the same people, and it wasn’t.

    Sammy Finkelman (102c75)

  4. they have nasty queso

    happyfeet (28a91b)

  5. Could’ve given them a good case of e-coli like other customers, no?

    Colonel Haiku (2601c0)

  6. I’d gladly pay you next Tuesday
    For a bad burrito today

    Colonel Haiku (2601c0)

  7. It’s almost like, it’s not the color of his skin, it’s the content of his character.

    Bored Lawyer (8ea02a)

  8. bad burrito love
    in time of dysentery
    you wish you were dead

    Colonel Haiku (2601c0)

  9. The low-level manager is obviously a low-level manager in the Woke Corporatocracy (TM) because he because he doesn’t know how to treat the Protected Classes.

    He is therefore expendable on the thinnest of pretexts and can be fired for any reason or none. And rest assured that there will be no boycott in his favor, just like there wasn’t any effective boycott of Google when they fired James Damore.

    Corporate America is not your friend. Corporate America is a mercenary who serves the highest bidder at best and actively desirious of dumb, desperate, compliant, believe-anything customers who don’t ask too many questions and supporting of the Democrat party that delivers them at worst. They will take whatever legal and extralegal retribution against those who flout them is available and will not bow to anything but active government regulation as long as they have a lock on the market.

    Keep that in mind whenever tempted to say “IT’S A PRIVATE COMPANY IT CAN DO WHAT IT WANTS!”

    Izzet (5122d2)

  10. They can spook Los empleos indefininitely because of latent cravings for Castille/Yanez revenge.

    urbanleftbehind (7b3112)

  11. Chipotle’s is the one who started using the all-natural, fresh, organic, non-GMO, locally-sourced, free-trade ingredients to prove how “woke” they are and how ignorant they are about e-coli, salmonella, listeria and other such fresh, organic, all-natural organisms. Not content with what they got, they’ve now put out the welcome mat for dangerous parasites the same as Starbucks.

    Stop being a jerk, Pat! If you really wanted to help this poor manager, for the love of all things holy, DO NOT get them re-instated at the lunatic asylum. Instead, make yourself useful and help them find a job at some place with a future and an appreciation for managerial skills.

    Jerryskids (702a61)

  12. It’s almost like, it’s not the color of his skin, it’s the content of his character.

    You mean, the black thieves who use accusations of racism to get away with their crimes, and the white liberals who aid and abet them?

    pst314 (a8949f)

  13. If this is how Chipotle treats its loyal employees who are only trying to protect their employer’s business, it’s little wonder that Chipotle’s employees don’t wash their hands after using the bathroom and before preparing the customers’ food.

    There’s also this: Some much higher level suit than this minimum wage “manager” set the chain’s procedure of how food orders are taken and paid for. It’s obviously one that promotes “dine and dash”, but he or she is not going to admit that, and will scapegoat the shift manager instead.

    And I have never eaten at a Chipotle, not with a Taco Bell only four minutes away, so I cannot really boycott it. Chalupas!

    nk (dbc370)

  14. I live in an area with a VERY high minority (i.e., black) population. Because so many bruthas and sistas are members of the Dine and Dash Club, most local restaurants have in the past year or so instituted policies that require ALL customers to pay before their food is served. I would imagine such policies are fairly common in “diverse” parts of the country.

    The Great Ape of Madagascar (7654f5)

  15. There are lots of cowardly companies like this. Southland (7/11) prohibits their employees from carrying self-defense weapons, even in areas where there is a clear & present danger. Why? IF they were to defend themselves, the company could be held liable for any injury, both to other customers and the perpetrator would there be some issue. If the employee is killed, however, there is no claim — he’s signed a waiver as a condition of employment.

    Sinclair Lewis would understand.

    Kevin M (a57144)

  16. Right on felipe. I’m still trying for a do over. 😎

    mg (ef2c8e)

  17. Tried Chipotle once. They never had chipotle sauce.

    mg (ef2c8e)

  18. I will extrapolate from my retail experience, and say the manager should have been fired.
    You never tell a customer that you think they are a thief, unless you catch them in the act, and using the hand not holding them in place to call the cops to make a formal arrest.

    You can strategically place employees to obstruct them from easy access to the doors as long as you pretend they are doing something completely different. You can, if you recognize them as having stolen from you before, refuse to serve them and if needed have the police arrest them for trespass.
    You can also use the “everyone prepays” mentioned in comment 15.

    But you can’t single them out for prepayment only because you think they may steal but don’t have prior incidents specifically involving them to back you up.

    kishnevi (78c1a3)

  19. BTW
    the manager thought these gentlemen were the same customers from Tuesday night who weren’t able to pay for their meal.

    does not rise to the level of certainty about their identity that I meant by “recognizing them”.

    kishnevi (78c1a3)

  20. Kevin, that kind of employer-encouraged masochism is more Upton Sinclair .

    urbanleftbehind (7b3112)

  21. Qdoba is better anyways.

    Paul Montagu (70fe18)

  22. Upton Sinclair .

    The CA socialist politician and not the muckraker? Explain.

    Kevin M (a57144)

  23. Chipotle is food?! “Fake news.”

    DCSCA (797bc0)

  24. They both raked mud, but Upton S. paid great deal to specific working conditions and the cold financial considerations such as those favoring theft over the employees involvement in stopping theft in The Jungle (meatpacking) and The Coal Mine.

    urbanleftbehind (7b3112)

  25. The Jungle is parallel for both the working conditions of the employees and the unsanitary products they were forced to make. It was the impetus for the Pure Food and Drug Act and the Food and Drug Administration. In his words, “[He] aimed at the public’s heart and by accident hit its stomach”.

    nk (dbc370)

  26. And, as said above, location, location, location. Some places you get customers in coats and ties whom you sit at a table with a linen tablecloth and present them with the bill when they ask for it, and some places you have one window with bulletproof glass where you take their order and their money and a second window where you give them their food. Chipotle’s way of doing things is not right for that particular location.

    nk (dbc370)

  27. I seem to recall that they have found some of the more lurid things in The Jungle to have been much less reality based than he claimed.

    kishnevi (dce4ce)

  28. Some places you get customers in coats and ties whom you sit at a table with a linen tablecloth and present them with the bill when they ask for it

    Those are the places where they don’t find out you paid with a stolen credit card until an hour after you left.

    kishnevi (dce4ce)

  29. Thanks Narciso. I have a vague memory of you posting that before.

    kishnevi (dce4ce)

  30. I always tip in cash. Because – memories of waiting tables in a 5 star establishment.

    mg (ef2c8e)

  31. Bah! Of course the fascist capitalist propaganda machine would commission its own fictions to debunk Sinclair’s accusations.

    nk (dbc370)

  32. Not that I eat out that much, but I always pay cash because if I am ever put on trial for Russian collusion, it will make it harder for the prosecutor to argue my “lavish lifestyle” to the jury.

    nk (dbc370)

  33. But when you do, drink dos equis, I’d probably go with modelo, does chipotle just go striking itself with a sharp implememt.

    Narciso (1a3a9a)

  34. Did I read that correctly? They cannot make the customer pay for the food “before making it” but they can withhold the now-prepared food from the customer until it is paid for? Pray tell, please, what the heck is the difference?

    reff (654c04)

  35. It’s a little weird. At the Chipotle and Qdoba outlets I’ve been to, you order the food and then you customize your order down the line. You pay more for guacamole or double-meat, etc. You pay the money at the end and then they give you the food. If a person doesn’t have the cash–or the card doesn’t clear–then then customer doesn’t get the food. I don’t know why either place would ask for money up front because neither customer nor employee knows what the exact amount might ultimately be.

    Paul Montagu (f3984a)

  36. They both raked mud

    And I get them confused, too.

    It is interesting to notice that the folks who take these dangerous jobs today are also recent immigrants.

    Kevin M (a57144)

  37. Eat a Chipotle burrito on Monday
    You’ll be asking for a Weld on Tuesday

    Colonel Haiku (2601c0)

  38. There are places that demand payment first (e.g. fast food), and those that wait until the meal is complete (sit-down restaurants). Almost always you tip in the latter, but not in the former. Doesn’t matter if the food is prepared before or after; McDonald’s does not make fries to order.

    A few places confuse this, like Sizzler.

    Kevin M (a57144)

  39. Vdare and Peter Brimelow are disturbingly close to a lot of disturbing white nationalists and racists. I’ll just leave it at that, but for this:

    Brimelow, 70, was once a well-connected figure in mainstream conservative circles, writing for Dow Jones and National Review. But over the past two decades, he has become a zealous promoter of white-identity politics on Vdare.com, the anti-immigration website that he founded in 1999.
    While Brimelow has long personally rejected the label of “white nationalist,” he acknowledged to the Harvard Crimson in 2016 that his website does “certainly publish a few writers I would regard as ‘white nationalist’ in that they stand up for whites just as Zionists, black nationalists do for Jews, blacks, etc.”

    Actually, let’s just call it what it is: Brimelow and Vdare are nest of racists and should have no business being a part of the GOP.

    Paul Montagu (f3984a)

  40. Sizzler and the lesser known but just-as-revered Bonanza. And then there’s 2 outlets – Whataburger and Culvers, that, for dine-in customers, take money first and then bring the food out to you at your table.

    urbanleftbehind (5eecdb)

  41. I’m guessing “the last time” was more than just not paying for a made burrito but also reaching over and grabbing the wrapped burrito and running out the door.

    Xmas (e63a38)

  42. like why would anyone eat that chipotle queso it’s really foul

    happyfeet (28a91b)

  43. qdoba is too many caloric for the experience you have there

    happyfeet (28a91b)

  44. The very real issue is that it is impossible to know for certain what the Chipotle customer will choose to include. How effective will the presentation and upselling be? Only then can the cost be established.

    @KevinM – I have not had McDonalds fries that have not been cooked to my order in years and years. I simply do not order them at the Drive-Thru.

    I would not have fired the manager. They are hard enough to find for the grinder that is Chipotle. It’s a notoriously bad outfit to work for as it is. (The firing is a perfect example).

    I wonder how many of their customers will now fire Chipotle?

    Ed from SFV (6d42fa)

  45. Completely off-topic but I’d love to hear Patrick’s and/or the other legal minds here answer this:

    This guy was in the news last August for murdering his pregnant wife and two young children. He reportedly confessed at the time, first to murdering his wife, and then to murdering all of them.

    They just announced a deal in which he’ll plead guilty in return for being spared the death penalty.

    My question: in a case like this, where there is zero question about the guy’s guilt, and where the crime is about the worst imaginable (murdering your own 3- and 4-year old daughters in cold blood), why would the prosecutors cut any deal with the guy? If this case doesn’t merit the death penalty, it’s hard to imagine any that would.

    Dave (9664fc)

  46. “Those are the places where they don’t feel bad about doing nothing while people who disagree with your politics scream at you like banshees until an hour after you left.”

    Fixed

    harkin (7ca65a)

  47. 49 —

    Consider this factoid:

    Colorado has executed only one person, Gary Davis, since capital punishment was reinstated.

    There are currently three people on death row in Colorado. All of them african-american. Any bets that they will ever really be executed? I might have to wait for my money, but I’ll get it.

    https://deathpenaltyinfo.org/colorado-1

    Appalled (d07ae6)

  48. So, I don’t think they should have fired the guy, but Corporate is right that they should have made the food and just not hand it over until it is paid for. (Chipotle usually has the food right there next to the register while you check out, which is dine-and-dash vulnerable, but easy to work around if you’ve got suspicions.

    matt d (d4aa6f)

  49. Dave at 48.

    Take the cash and let the credit go, and heed not the beat of a distant drum. It’s not for sure that he’ll be given the death penalty after trial, or even if he will be found guilty, and even less certain that he will ever be executed if he is. Now, with the guilty plea, he will waive his right to most appeals, and he will be buried alive in a hellhole of a maximum security prison and forgotten.

    nk (dbc370)

  50. “I will extrapolate from my retail experience, and say the manager should have been fired.
    You never tell a customer that you think they are a thief, unless you catch them in the act, and using the hand not holding them in place to call the cops to make a formal arrest.”

    Like most liberal corporate ‘best practices,’ this is an inane and unproductive guideline that assumes far too much without even bothering to look at real-life test cases. The manager was a woman, the suspect was a guy, and he was there WITH HIS FRIENDS.

    “You can strategically place employees to obstruct them from easy access to the doors as long as you pretend they are doing something completely different.”

    The guy was with his group of friends, and making teenage employees do double duty as unarmed Somali blockers isn’t likely to be in any minimum-wage job description.

    “You can, if you recognize them as having stolen from you before, refuse to serve them and if needed have the police arrest them for trespass.”

    Or you can, while the police are far away and the criminal status of the group uncertain, loudly reserve the right to refuse service to anyone for any reason, like an American and not a servile careerist corporate bootlicker who immediately looks for ways to defend the HR corporate/government complex against someone almost completely defenseless without context or compassion.

    “You can also use the “everyone prepays” mentioned in comment 15.”

    The guy was with his group and well-known on social media, he can mau-mau the flak catchers all day.

    After kishnevi’s appalling defense of the corporate overlords, we now turn to Paul Montagu:

    “Actually, let’s just call it what it is: Brimelow and Vdare are nest of racists and should have no business being a part of the GOP.”

    Let’s call it what it is: Paul Montagu is an unthinking defender of corporate rapine who won’t hesitate a second to slander innocent people without examining the evidence.

    This woman should NOT take her job back, some real lawyers (i.e., not Montagu or kishnevi) should file a wrongful termination lawsuit in the millions of dollars. The rights of corporate HR departments to protect their business reputation by firing people on a social-media addicted whim do NOT trump the rights of managers to make on-the-ground decisions to stop thieves and criminals.

    Izzet (412dd2)

  51. kishnevi (78c1a3) — 11/18/2018 @ 6:09 pm

    You can, if you recognize them as having stolen from you before, refuse to serve them….

    It is not even necessary torecognize them as having stoeln before. It uis enough to have suspicion,or indeed for any reason at all, as long as it not discrimnination according to any of the categories in the Civil Rights laws. It could be for making a mess, or thinking you made a mess, ore considering what you did to be mess, even without any rules.

    But you can’t single them out for prepayment only because you think they may steal but don’t have prior incidents specifically involving them to back you up.

    Why not? If a storekeeper could refuse to sell, surely he can demand prepayment (uinless maybe that would maybe facilitate the store cheating the customer.

    Stores sometimes refuse to let people return merchandise.

    What a store can’t do is discriminate for illegimate reasons. And this was not the case because this had not been done before to what was suspected to be the same customer, and wasn’t done to all, or most, black customers.

    The manager claims she did not think or even act as if all blacks look alike.

    Sammy Finkelman (102c75)

  52. Re this from Izzet (#53):

    Let’s call it what it is: Paul Montagu is an unthinking defender of corporate rapine who won’t hesitate a second to slander innocent people without examining the evidence.

    If this ain’t agin’ the new blog civility rules, I don’t know what would be.

    Beldar (fa637a)

  53. In the unlikely event that I decide to risk food poisoning by dining at the local Chipotle to get there I have to drive by
    A. An excellent sit down Mexican Resturant.
    B. Two excellent Tacquerias.
    All family run and cheaper than Chipotle. So my question is why would I drive further to eat food that doesn’t compare to our local places?

    Rock Bottom (5a4596)

  54. And you still need a like button

    Rock Bottom (5a4596)

  55. Macha burrito at Paniolo Farmers Market Saturday in Kamuela. This Mexican lady and her daughter hit it out of the park. I’m halfway through the menu and yet to be disappointed. If they can cook let em in.

    mg (ef2c8e)

  56. Let’s call it what it is: Paul Montagu is an unthinking defender of corporate rapine who won’t hesitate a second to slander innocent people without examining the evidence.

    That’s both a stupid and false comment, and I’ll just leave it at that.

    Paul Montagu (70fe18)

  57. How long do I remain on probation, Pat? I haven’t been avoiding this site because I dislike it. But because if I don’t believe if I have nothing to contribute I don’t attempt to comment.

    Which now leads into the question of attempt to contribute. And the issue becomes tiresome.

    Yes, I was an @33ho**. You remain right. But if I weren’t an @##ho** I couldn’t have survived the Marines at AOCS. I am prepared to live by the rules of civilized society.

    Steve57 (0b1dac)

  58. I just reinstated you. The problem with being put on vacation is that when I get busy I forget. So maybe a week turns into several, until I am reminded.

    Patterico (115b1f)

  59. I’m sure the vacation was well deserved. Sorry for the trouble. I am an @ssh&&le. Do you really want anyone else defending the country?

    Well, OK, I’m not that much.

    Steve57 (0b1dac)

  60. ISIS demands me. Again, you were right. I need to know the difference.

    Steve57 (0b1dac)

  61. https://www.youtube.com/watch?v=_oUtJxE4sjs

    “MSG Roy Benavidez speech 1991″

    Steve57 (0b1dac)

  62. yay i’m glad you’re back for the holidays it’s one of the best times of the whole year to have good comments

    happyfeet (28a91b)


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