Very important to understand: Between this and the fact that HHS deliberately hid the price of insurance behind a reg wall on Healthcare.gov to reduce “rate shock,” the grand takeaway about the website’s failure is that O and his team made it much worse than it needed to be because they were terrified of transparency. And the reason they were terrified of transparency, both in the case of hiding the cost of the premiums from web users and hiding the site’s architectural problems from contractors who might be hauled before Congress, is because they know they’ve delivered a bad product. Put the premiums on the front page and the public, expecting “affordable care,” would recoil at the truth. Put the contractors at the witness table before Issa’s committee and the public, expecting that the government would “fix” health care, would recoil upon discovering that they can’t even build a website with three years’ lead time.
Who could have guessed?