Ed Morrissey on the announcement that AT&T plans to buy T-Mobile:
I’ve had poor experiences with AT&T over two decades in an industry heavily reliant on telecoms, both in billing and service.
Amen. When it comes to my experiences and those of people I know, the behavior of AT&T as corporate bully knows no bounds. Nearly every billing experience I have heard about comes down to: we are a big company; we don’t care about the facts; submit to this jaw-droppingly unfair resolution of the situation or see your credit ruined.
I’ve heard of them literally acting as bandits, assessing charges for services never requested or rendered. Our experience consisted largely of their making errors in their favor every single billing cycle and forcing us into a one-hour call every month to get that $5 or $10 taken off. Which they would cheerfully do. I have long suspected this is a corporate scheme — fraud on an overwhelming scale — stemming from a conscious decision to slightly overcharge each customer each month and reverse any such overcharge only when a customer has navigated a complex system of menus and holding times.
After one such bizarre situation I swore off AT&T “forever” and went with . . . Cingular. Imagine my joy upon hearing of the AT&T/Cingular merger, when I learned I was once again an involuntary AT&T customer.
So I know how a lot of T-Mobile customers feel today.